How do I register and activate my account?

** Take Action! Click here to join Qlir. **

Once you sign in to Qlir, you will receive an activation email. Just click the link in the activation email to active your account. If you can't find the activation email, check your spam folder.

Note: If your email is already associated with a Qlir account, you will not be able to use it to create a new account.

Where is my activation email?

If you can't find the email, you should check your spam folder. Please make sure that support@qlirhub.com is added to your address book and not marked as spam. If you are still unable to receive emails from Qlir, please let us know.

How do I set up my banking information?

Once you've filled out the Banking Information in your account settings, you will automatically receive in-app notifications after each purchase made. Make sure the details are accurate and final as the original receipts will be based on this information.

I setup my account information; how do I view my transaction slip?

To view a transaction slip:

• Once logged in, click on 'Transactions'.
• Tap on the particular transaction
• Click on 'Print' to download as pdf

How do I reset my password?

It is recommended that you change your password every three months.

To edit your password:

• Once logged in, click Profile > Password.
• The Password page will be displayed allowing you to edit your present password.

What if I forgot my password?

If you forgot your password, you will need to go to the Profile page and click Forgot Password. Enter the email used to log into to your account. A password reset email will be sent to that address if the email matches the account.

What if I forgot my security question?

Click here to contact Customer Support.

Requests Cancellation

• We encourage our users to communicate and resolve disputes using the messaging portal.
• Requests to cancel a standing service request or modifications after service delivery will be assessed by our Customer Support team, based on:
  Violations to our Terms of Service. General misconduct, such as harassment, unlawful behaviour, etc.
• Service requests are not eligible to be cancelled based on the quality of service/materials delivered by the artisan if the service was rendered as described, or irreversible. You may rate your experience with the artisan on their page within the app, including the overall level of service quality received.

Qlir Customer Support may cancel orders based on reasons stated in our Cancellation Policies.

To access the our customer service for resolution assistance

below are options of what you could to do with your order:

• Extend the delivery time: As a business or artisan, you can extend the delivery time. Select the number of days you would like to add to your delivery time and explain why.
• As a customer the artisan to provide a progress update for this service: You can ask your artisan to respond and let you know the status of your service request.
• Ask the artisan to cancel this service request: You can ask your artisan or business to cancel the standing service request. Explain why you would like to cancel.

Note

The choices may vary depending on the issue you select. After you select what you would like to do, select the reason and continue.

If you asked the artisan to cancel the standing service request

Explain why and then click Send. Your comments would have been submitted and sent to your artisan. They will have up to 48 hours to accept or decline. You can view your open dispute within the service request page.