Cancellation Policies

Qlir's Cancellation Policies

We encourage our users to communicate and resolve disputes using the Resolution Centre. See Resolving Issues with an Order.

Qlir's Customer Support may cancel service request based on, but not limited to, the following reasons:

Active Standing Service Request (after you submit your requirements and before the business or vendor delivers service in the Qlir's App)

The business or vendor is late and unresponsive for more than 24 hours after the service request was due for completion/delivery is marked as Late.
Users are abusive towards the other party, which includes threats of low ratings or using personal information against each other.
Users supplied or included copyright/trademark infringing materials within the service request.
The user is no longer an active Qlir user due to Terms of Service violations or closure of their account.

Delivered Standing Service Request (after the business or vendor clicks Deliver Now and before the service request is marked as complete)

Business or vendor marked the service request as "completed" but did not provide the final service.
Note: Multiple reports of this behaviour will lead to suspension of the business or vendor's account.
To The business or vendor didn't deliver any files or proof of work, which was agreed upon in the original service request requirement.
Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
The business or vendor requests additional payments, on or off the Qlir platform, by withholding the final delivery of services directly related to the agreed requirements.
The business or vendor is withholding the final delivery for improved ratings.
If you abuse the Request Revisions button and ask for different services than agreed upon requirements.
If you threaten to leave a bad rating to gain more services from the business or vendor, not related to the agreed requirements.

Completed Standing Service Request (after the service request is marked as complete and before the 14-day limitation)

Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
If you did not purchase commercial use rights and are reported to have used the materials commercially.
Note: Terms of Commercial use for any service or products delivered can be found on the business or vendor’s page on the Qlir App and cannot be retroactively included once the service request is completed for over 14 days.
Qlir Customer Support will review cases of Order delivery manipulation that prevents Buyers and Sellers from fully utilizing our Resolution Center that enabled the service request to be marked as complete.

Qlir allows Users to seek refund that we will enforce to protect both buyers and sellers alike in the event of dissatisfaction or other desire to cancel services ordered.

Getting Full refund within limited period

Service fees charged by the Business or vendor are fully refunded if the reservation is cancelled the same day service is ordered.
The service fee charged by the Business or vendor is partially refundable up to 50% of the coast paid if cancelled any day after the service was booked. Separately, if a User cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the Qlir service fee if they decide to cancel.
The service fee charged by the Business or vendor is partially refundable up to 50% of the coast paid if cancelled any day after the service was booked. Separately, if a User cancels a reservation that overlaps with any part of an existing reservation, we won’t refund the Qlir service fee if they decide to cancel.
Qlir service fees are non-refundable in certain circumstances as outlined below.

FAQS

What happens after an service request is cancelled?

If an service request is cancelled, the funds paid will be refunded to your account balance. Your total account balance can be credited to your next in-app purchase or refunded to your bank account.

Additionally, when an service request is cancelled, you no longer retain the rights to use any of the services or the items delivered to you. All transfer and assignment of intellectual property to you shall be subject to full payment for the service, and the delivery may not be used if payment is cancelled for any reason.

What if I have an issue with my business or vendor or delivered service?

Buyers may contact Customer Support at any time to review your service request for advice on how to proceed with their orders. Our Customer Support team will take many factors into consideration, such as the business or vendor's ratings, responsiveness, and past service request history to assess the most appropriate action to take. In most cases, buyers are directed to communicate further with their sellers if there's no justifiable reason to cancel the service request.

Order cancellations, similar to Requesting Revisions for your delivered service request, will not be done based on personal taste. Buyers are given the option to rate their experience with the business or vendor and share their experience in a feedback review.

Avoid filing a dispute with your payment provider for your orders, as this is not in compliance with our Terms of Service, which may also result in restricting your account until those payment holds are cleared.

Each case is reviewed carefully by our Customer Support team to assess the most appropriate action. Additionally, we can cancel orders, which were made by mistake but will always check if the service request is tied to an ongoing service to protect our sellers.

What happens if a dispute is opened and now the service request is cancelled?

If a chargeback was made on a purchase or is subject to review by a payment vendor - Qlir will cancel the service request automatically. Whenever a transaction is being reviewed by a payment vendor, not the least for fraudulent reasons, we may be required to cancel a transaction completely or put it on hold for your own protection (for example - stolen credit card, other fraud activities, etc.). This is part of the service we provide to maintain a safe environment for our users.